What are Invalid Profiles?
Occasionally you may receive Extended DISC® Personal Analysis results indicating that the results are “Invalid”. The reason that you may receive this message is that the Extended DISC® System does not generate a report when the validity of the results is very low. Rather than providing you with information that may be misunderstood, misinterpreted or misused, the system does not generate a report.
An invalid profile is a result of a person not answering the questionnaire consistently. There are several underlying reasons that can cause an invalid profile. Please keep in mind that an invalid profile does not indicate a problem. It simply means that you may need to look deeper into the situation. The most common causes are that the respondent:
- was simply not paying attention to the questionnaire or was somehow distracted and not able to fully concentrate on the responses.
- tried to project an image that is not the real person. For example, the person may believe that they need to be something that he/she is not. Extended DISC® Personal Analysis will detect this and alert you.
- is under a lot pressure and/or stress. The causes of the stress/pressure can be work related, personal or both.
When you receive an invalid profile, the best course of action is to ask the person to complete the questionnaire again. In a vast majority of cases, the second profile is valid. However, you need to use some tact when asking the person to respond again because you need to be careful not to place more pressure on him/her. You may want to blame the situation on the technology.
This is what you could say: “Would you mind completing the questionnaire again? There must have been an interruption in the online connection and the system did not capture all of your responses. I am sorry about the inconvenience.”
You will not be charged for Invalid Profiles.